Good to Know
Our Policies, Plainly
No fine print to hunt for. Here’s what to expect before you drop anything off. Full terms are provided and signed at drop-off.
Turnaround Time
Turnaround depends on the size of your project and what you’re having digitized. Photos, 35mm slides, and VHS tapes are processed at different rates, so timing varies. We’ll give you a time estimate when you reach out.
How We Meet
We meet up locally to go over your order, walk through all the options available, and fill out an order form together during a quick consultation. For larger projects, home pickup and delivery is available.
Payment Before Pickup
Full payment is required before your files and originals are released. Items are held until payment is received in full. No credit cards accepted. Cash preferred.
30-Day Pickup Window
Please pick up your completed project within 30 days of being notified. After that, a $50/day storage fee begins to accrue.
Condition of Originals
Scan quality depends entirely on the condition of your originals. We don’t offer restoration. Cleaning and light editing only.
Handling Fragile or Damaged Items
Some of what you bring us may already show wear — cracks, fading, brittleness, curling, or other damage — before we even touch it. We handle every item with care, but items in fragile or unstable condition carry some risk of further stress or damage during cleaning, scanning, or transfer, and we can’t guarantee against it. We’ll flag anything especially fragile before we proceed.
No Cloud Storage
Your scans are delivered on a new USB drive and not retained by us afterward. Your memories stay with you, not on a server.
No Refunds Once Started
Once scanning has begun on your order, it’s provided on a work-performed basis and is not refundable.
Count at Drop-Off
Please count and verify your items when you drop them off. Final pricing is based on the actual number of items scanned.
Deposit May Be Required
Depending on the size of your project, a deposit may be required at the time of pickup, in addition to your final balance.